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Where is my order?

If your order has not arrived within three working days of despatch (note: usually orders arrive well before this, but if you contact us before this time, we will be unable to offer anything by way of help), we recommend first checking the email account your Electric Tobacconist account is registered with. Any updates in status will be sent via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team on help@electrictobacconist.co.uk and we will follow up the progress of your delivery. Within office hours we will always endeavour to get back to you within a couple of hours. Out of office hours, it's best to email us and we still aim to get back to you within 15 hours.  
 
If your order has still not arrived after seven days of ordering:
 
1. Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
 
2. Please note we use discreetly packaged, usually white, board-backed envelopes, so it may in fact have arrived without you having noticed it!
 
3. If you've checked points 1 & 2 and seven days have passed, email us at help@electrictobacconist.co.uk and we will get the issue sorted as a matter of urgency. We despatch fast and after that it's in the hands of Royal Mail, but seven days is too long for anyone to wait for their ecig products.
 

Has my order despatched yet?

We despatch all orders placed by 4pm Monday to Friday (aside from Bank Holidays) the same day. Very, very rarely, we send an 'Awaiting Stock' email whereby we've run out of the item you ordered, so unless you've received one of these, your order will have been despatched if you fit the above criteria. 

All orders placed after 4pm on a weekday will despatch the next working day (ie Monday to Friday). You should also get an email confirming when your order has left our warehouse.

We pride ourselves on efficient and speedy despatch, so rest assured, we're dealing with your order as quickly as we can!

 

How Long Does Delivery Take?

We despatch all UK orders via Royal Mail First Class post (unless a "Next Day Guaranteed" service is paid for) and we despatch all orders the same day if you order by 4pm in a week day (aside from Bank Holidays). This usually this means it arrives next day, but it can take up to seven days.

Orders overseas (to EU countries only) typically take 3-5 days from day of despatch.

Of course! This number will put you straight through to our order hotline: 03302 233 622

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How quickly are orders despatched?

All orders placed before 4pm Mon-Fri are despatched same day via Royal Mail First Class delivery service (excludes Bank Holidays)

How Much Does Delivery Within UK Cost?

  • UK Delivery of your e-cigarette order is free with all UK orders over £9.  
  • Orders under £9 will incur a 99p charge.
  • UK orders over £39 are sent out via Royal Mail Signed For (free of charge to the customer)
  • Next Day (guaranteed) Delivery - Royal Mail Special Delivery (Next Day by 1pm) - £5.99 (This service is unavailable in certain outlying areas.)
  • Channel Islands, Northern Ireland, Highlands and Islands - Where possible we will despatch orders to offshore locations and the Highlands using Royal Mail 1st Class Post and Royal Mail Special Delivery Services, but please allow a little more time for them to arrive (please note, all of these areas are subject to the same delivery cost terms as our UK delivery terms, as one would expect!)

Do You Deliver to the Channel Islands, Isle of Man/Isle of Wight?

Yes we do.

Same terms apply as to our UK mainland deliveries.

Do you Deliver to European Countries outside of the UK?

Yes we do!

Deliveries to Europe are free with orders over £150, or £7.99 for orders under £150. 

Please allow around 4-6 days for deliveries to non-UK countries.

 

Do You Deliver Outside of the EU?

We do not ship outside of the EU

How Long Does Delivery Take?

Our UK free delivery service will generally mean your order will arrive the day after you place the order as all orders are sent out via Royal Mail First Class delivery (note Royal Mail does not deliver on a Sunday).  - Occasionally this method of delivery can take a little longer so please allow up to 7 working days before contacting our Customer Service team.

If you paid for "Royal Mail Next Day Guaranteed" your order should arrive by 1pm the day after you receive your 'Goods Despatched' email. If you ordered by 4pm on a weekday, therefore, you should receive this email the same day and your order should arrive the next working day.

If you paid for "Next Day Saturday Guaranteed, as long as you ordered by 4pm the Friday it should arrive by 1pm the next day.

My Order Hasn't Arrived Yet

If your order has not arrived within three working days of despatch (note: usually orders arrive well before this, but if you contact us before this time, we will be unable to offer anything by way of help), we recommend first checking the email account your Electric Tobacconist account is registered with. Any updates in status will be sent via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team on help@electrictobacconist.co.uk and we will follow up the progress of your delivery. Within office hours we will always endeavour to get back to you within a couple of hours. Out of office hours, it's best to email us and we still aim to get back to you within 15 hours. 
 
 
If your order has still not arrived after seven days of ordering:
 
1. Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
 
2. Please note we use discreetly packaged, usually white, board-backed envelopes, so it may in fact have arrived without you having noticed it!
 
3. If you've checked points 1 & 2 and seven days have passed, email us at help@electrictobacconist.co.uk and we will get the issue sorted as a matter of urgency. We despatch fast and after that it's in the hands of Royal Mail, but seven days is too long for anyone to wait for their ecig products.

This is me: I don't want to intake any nicotine

There is an ever-increasing demand for e-cigarettes with no nicotine. Disposable e-cigarettes with no nicotine are known as "E-Shisha"

Shop our E-Shisha Range here

...however, you can also get nicotine free refills for rechargeable e-cigarettes, so you'd need to buy a starter kit first (any starter kit is compatible), then fill it up with nicotine free refills.

Shop our whole nicotine free range here (e-liquids, cartomizers, e-shisha)

This is me: It must look like a cigarette, but I am happy to charge it

As you know, there are many types of e-cigarettes out there, but if if must resemble the look and feel of your traditional cigarette, then you're in luck, as we have a vast range of these! 

Our 'Standard Starter Kits' all resemble an 'old-fashion' cigarette experience, from the look and feel of the cigarette to the box they come in. These ones are all rechargeable, too, so will save you plenty of money.

Shop our rechargeable Standard Starter Kit Range here

This is me: It must look like a cigarette, but I don't want to have to charge it

You probably need a disposable e-cigarette. All disposables in our range look just like traditional cigarettes and are 'ready to vape' straight from the packet. When you are done with them, you are free to dispose of them (we prefer you to recycle) and move onto the next one. 

Shop our disposable e-cigarette range here. 

This is me: It must have a soft 'filter' like a cigarette

E-cigarettes of the early days were hard-ended, and although they looked like traditional cigarettes, you knew as soon as they went in your mouth that they were nothing like the real thing! Recent technology has allowed changes in this regard, meaning that ecig factories are now able to produce e-cigarettes with soft ends (filters) without risk of leakage, so that they now feel just like the real thing. 

The Electric Tobacconist has a range of such products. Most of them are in our 'disposables' range, but there is currently one rechargeable e-cigarette on the market which has a soft mouthpiece: it's called the Vype Reload.

Shop our Soft 'Filter' E-Cigarettes Range

This is me: I want to try an e-cig which uses e-liquid

People often move onto this type of e-cig once they have tried ones which look like traditional cigarettes first. The transition usually occurs when they realise they could get a longer battery life and more variety of flavours from the e-liquid ecigs.

Our range is called the "E-liquid Starter Kits" range (click the link to be taken to it) and has everything from the entry-level kit, to more expensive products such as the Innokin iTaste which allows you to vary the heat at which your vapours is produced. 

Advantages of the e-liquid e-cigarette kits are as follows:

  • Thousands of liquid flavours. Our range is vast (and ever expanding), so you are not restricted to cartomizer flavours which tend to result in far less choice.
  • Much less time spent charging your ecig: with e-cigs which look like cigarettes, the battery is very small (let's say around 180mAh), but these e-liquid ecigs have batteries starting at 650mAh and rising to over 1100mAh, meaning you can sometimes get up to two days' worth of vaping before you need to recharge (depending on use, naturally).
  • More flavour, more vapour: e-liquid is known to produce more vapour and better flavour than a traditional cartomizer.
  • Cheaper running costs: refilling with e-liquid is far cheaper than using cartomizers, and the upkeep of the ecig itself is minimal, in that you'll only need to change your clearomizer (chamber which houses the e-liquid) every two to four months or so.

Shop our e-liquid starter kit range

 

blu Pro Kit Questions/Troubleshooting

Basic Instructions for the blu Pro Kit:

Within the pack of your new blu Pro Kit should be the following items:

  • 1x Pro Battery (950mah)
  • 1x Clearomiser (aka "tank")
  • 1x 10ml E-Liquid bottle – Classic Tobacco 18mg
  • 1x blu-tech USB charging cable

The first thing which needs doing is that you need to fill up your clearomiser with the e-liquid you get free with the pack (note: you can actually use any PG-based e-liquid in the blu Pro Kit - ie any e-liquid sold at The Electric Tobacconist). 

Filling the clearomiser:

Hold the clearomiser upside down so the mouth-piece is facing downwards. Unscrew the base of the clearomiser and then the silver base from the black shell. Tilt the shell and pour in your e-liquid down the side of the clearomiser while avoiding the centre tube (making sure you do not fill the clearomiser beying level of this inner tube). Keeping the component upside down, now screw your silver base back on to the shell and re-attach the clearomiser to your battery.

Priming the clearomiser:

Before you start using your blu Pro Kit, you must 'prime' your clearomiser: without turning your battery on (do not push the button) take a couple of quick short puffs from your Pro Tank and then blow softly into the mouth piece. Doing this will produce no vapour but it will facilitate the soaking of the liquid into the wick.

Turning the device on:

Now all you need to to is turn it on and you're ready to go! Simply press the battery button five times in quick succession. The lights on the button and the battery tip will flash 3 times to show it’s switched on. 

Vaping the device:

Put the mouth-end in your mouth, press the battery button and inhale the vapour. 

Re-charging: 

When the blue battery light starts flashing it's time to recharge the device. Simply unscrew the clearomiser (tank), and screw on your safe-charge USB cable onto the battery, plug it into your blu mains adaptor (sold separately) or USB port. (Note: ONLY use the charger supplied with the blu Pro Battery). The battery button and battery end LED will flash 3 times to indicate charging has begun. The button will then stay lit and the bottom LED will go blue.

When fully charged, the button and bottom LEDs will flash about 20 times before turning off.

Charging should take around 3 hours from the mains.

NB: When charging, the USB light will blink red and turn blue when fully charged.

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Troubleshooting & FAQs about the blu Pro Kit:

What type of refill can I use to fill up my blu Pro Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

I have pressed the button and inhaled, but nothing is happening

Have you remembered to switch it on? It's an easy mistake to make, but easily sorted. Simply press the blu battery button five times to switch it on and away you go. You can also press the button five times to turn it off if you don't want it to activate in your pocket while you're out and about.

I have pressed the button (and as per the above, yes I have definitely switched it on)

Make sure the button remains pressed while you inhale.

I have definitely switched it on, I am keeping the button pressed while drawing on the ecig and still nothing happens 

Ok, it's possible some liquid has got into the central pipe of the clearomizer and is blocking the device

See below...

What do I do if I get liquid down the central pipe of my clearomizer?


The central pipe is the very narrow tube which runs from the bottom of the top of your clearomiser. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

...and if that doesn't work?

It could be a connection issue between the clearomizer and the battery. Try wiping down the connections on both the battery and your blu  clearomiser with a cloth - sometimes if liquid has got onto these connections it can dry and form an invisible film which may be affecting the battery connection.

My blu Pro Kit was working and has stopped working, but the battery button still lights up and I have made sure there is a connection between clearomizer and battery as per the previous point.

If the battery is still working, which it sounds like it is, then you may need a new clearomiser (the chamber which holds your e-liquid). These usually last between two to eight weeks.

Click here to buy a new blu clearomiser.

My blu Pro Kit is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

How long does a blu Pro Kit battery last?

blu Pro batteries generally last around 4-6 months with regular use and can be bought from our blu batteries page.

Vype Reload Instructions/Troubleshooting

How do I screw my Vype Reload together to start using?

Twist the reload cartridge onto your Vype reload rechargeable battery. Be careful not to over-tighten it. Once it's secure, it's ready for you to draw on the ecig, much like you would a traditional tobacco cigarette.

Does it need charging when it arrives?

No, both batteries in the pack come fully charged & ready to go!

How do I turn it on/off?

You don't. And you don't need to. Every time you puff, the LED will activate on the end of the ecig, but if you don't use it, it is automatically in a 'dormant' (ie not-turned-on) state.

How many times can I charge my Vype Reload?

Each battery should work for a minimum of 200 charges.

How do I know if my Vype Reload needs recharging?

When the LED light on the end of the device starts flashing, this means it needs recharging.

How often do I need to recharge my Vyoe Reload?

In laboratory testing the Vype rechargeable E-cigarette delivers around 140 puffs per charge.

How do I charge it?

Plug your Vype USB charger into a (turned-on) computer, unscrew the battery device from the cartridge and clip/screw it onto the USB charger. Make sure you do not use any other USB charger to charge your Vype Reload battery devices.

How do I know when it's fully charged?

During charging the LED on the USB charger will be orange. When fully charged this LED will change colour to green. It should take around two hours to fully charge. NB if the LED flashed orange it means the battery is not properly attached to the charger.

How long does a refill cartridge last?

About 250 puffs according to laboratory testing.

How do I know when a cartridge has run out?

It will stop producing vapour (but make sure the battery is charged to be sure)



TABlites Cyclone C4 Questions/Troubleshooting

What type of refill can I use to fill up my Cyclone?

You can use any one of our e-liquids range, but you cannot use cartomizers.

I have pressed the button and inhaled, but nothing is happening

Have you switched it on? It's an easy mistake to make, but easily sorted. Simply press the button five times to switch it on and away you go. You can also press the button five times to turn it off.

I have pressed the button (and as per the above, yes I have definitely switched it on)

Make sure the button remains pressed while you inhale.

I have definitely switched it on, I am keeping the button pressed while drawing on the ecig and still nothing happens 

Ok, it's possible some liquid has got into the central pipe of the clearomizer and is blocking the device

See below...

What do I do if I get liquid down the central pipe of my clearomizer?

The central pipe is the very narrow tube which runs from the bottom of the top of your clearomizer. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

...and if that doesn't work?

It could be a connection issue between the clearomizer and the battery. Watch this video about how a little bit of DIY can fix this

My Cyclone was working and has stopped working, but the battery button still lights up and I have made sure there is a connection between clearomizer and battery as per the previous point.

If the battery is still working, which it sounds like it is, then you may need a new clearomiser (the chamber which holds your e-liquid). These usually last between two to eight weeks.
We recommend you buy this one as a replacement (it is compatible with all our e-liquid '510 Compatible' Kits) as it has replaceable heads which you can buy afterwards, so that you don't have to buy a whole new clearomiser every time.

My Cyclone is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

How long does a Cyclone battery last?

Cyclone batteries generally last around 6 months with regular use. As the Cyclone uses a standard lithium-ion battery it will have a life-span of up to 300 charge cycles (fully charged and depleted) before needing to be replaced. This will vary from user to user.

How do I assemble the Cyclone?

Click here to watch Cyclone assembly video

 

 

 

VIP Photon Express Questions/Troubleshooting

What type of refill can I use to fill up my VIP Photon Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

I have pressed the button and inhaled, but nothing is happening

Have you switched it on? It's an easy mistake to make, but easily sorted. Simply press the button five times to switch it on and away you go. You can also press the button five times to turn it off.

I have pressed the button (and as per the above, yes I have definitely switched it on)

Make sure the button remains pressed while you inhale.

I have definitely switched it on, I am keeping the button pressed while drawing on the ecig and still nothing happens 

Ok, it's possible some liquid has got into the central pipe of the clearomizer and is blocking the device

See below...

What do I do if I get liquid down the central pipe of my clearomizer?

The central pipe is the very narrow tube which runs from the bottom of the top of your clearomizer. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

...and if that doesn't work?

It could be a connection issue between the clearomizer and the battery. Watch this video about how a little bit of DIY can fix this

My Photon was working and has stopped working, but the battery button still lights up and I have made sure there is a connection between clearomizer and battery as per the previous point.

If the battery is still working, then you may need a new clearomizer (the chamber which holds your e-liquid). These usually last between two to eight weeks.
You can buy any 510-compatible clearomizer, but the recommended replacement is the VIP CE5 Clearomizer twin pack: click here to buy

My Photon E-Cigarette is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

What do the various colours mean on the battery button?

Battery Status:

Battery voltage ≤ 3.5V, Red Led light

3.5Battery voltage3.8V, Blue Led light

Battery voltage ≥ 3.8V, White led light

10 seconds cut-off:

The battery will shut down and the LED will flash 8 times after you hold the button more than 10 seconds

Low voltage warning

When the battery voltage drops below 3.2v, the battery will shut down and the Red LED light will flash 10 times

Over-charger protection:

When the battery voltage reaches 4.15v, the White LED will flash 20 times and the device will stop charging

Short Circuit protection:

When atomizer short circuit happens, the battery will shut down to avoid damage, the White, Blue and Red LED light will flash 3 times together

USB Connection:

When the battery is connected to the USB charger, the LED flashes 3 times and starts charging

 

When the battery is removed from USB charger, the LED flashes 3 times which indicates it’s ready to use.

Vapouriz Tank/Fuse Kit Questions/Troubleshooting

What type of refill can I use to fill up my Vapouriz Tank?

You can use any one of our e-liquids range, but you cannot use cartomizers.

I have pressed the button and inhaled, but nothing is happening

Have you switched it on? It's an easy mistake to make, but easily sorted. Simply press the button five times to switch it on and away you go. You can also press the button five times to turn it off.

I have pressed the button (and as per the above, yes I have definitely switched it on)

Are you making sure you are keeping the button pressed while you inhale?

I have definitely switched it on, I am keeping the button pressed while drawing on the ecig and still nothing happens 

Ok, it's possible some liquid has got into the central pipe of the clearomizer and is blocking the device

See below...

What do I do if I get liquid down the central pipe of my clearomizer?

 The central pipe is the very narrow tube which runs from the bottom of the top of your clearomizer. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.


...and if that doesn't work?

It could be a connection issue between the clearomizer and the battery. Watch this video about how a little bit of DIY can fix this

My Vapouriz Tank was working and has stopped working, but the battery button still lights up and I have made sure there is a connection between clearomizer and battery as per the previous point.

My Vapouriz Tank Kit was working and has stopped working, but the battery button still lights up

If the battery is still working, which it sounds like it is, then you may need a new clearomizer (the chamber which holds your e-liquid). These usually last between two to eight weeks.
We recommend you buy this one as a replacement (it is compatible with all our e-liquid '510 Compatible' Kits) as it has replaceable heads which you can buy afterwards, so that you don't have to buy a whole new clearomiser every time.

My Vapouriz Tank is starting to taste a bit burnt

Your clearomizer may have 'burnt out' and you may need a new one. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

How long does a Vapouriz Tank battery last?

Vapouriz batteries generally last around 6 months with regular use. As the Vapouriz Tank uses a standard lithium-ion battery it will have a life-span of up to 300 charge cycles (fully charged and depleted) before needing to be replaced. This will vary from user to user.

How do I assemble the Vapouriz Tank?

Click here to watch Vapouriz Tank Kit assembly video

How long will a battery last before needing to recharge?

Small batteries (eg ones which resemble a traditional cigarette): 2-3 hours with constant use

650mAh = 6-8 hours of use (approx.)

900mAh = 9-11 hours of use (approx.)

1100mAh = 12-14 hours of use (approx.)

1300mAh = 15-16 hours of use (approx.)

Clearomizer Questions & Troubleshooting

How long does a clearomizer last? 

A clearomizer can last anything from two to eight weeks depending on use.

Can I clean my clearomizer?

Yes you can, and it should enable you to prolong the life of your clearomiser somewhat, but please be aware that it is not always effective. We advise using warm water to do so.

Troubleshooting:

My clearomizer is new, the battery is fully charged and yet nothing comes out of the mouthpiece when I draw on the e-cigarette

It's possible some liquid has gone down the central part of your clearomizer. If you think this could be the case, please try the following: unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece a couple of times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

If this doesn't work, email us on help@electrictobacconist.co.uk and we'll get the issue sorted as quickly as we can.

What do I do if I get liquid down the central pipe of my clearomizer?

The central pipe is the very narrow tube which runs from the bottom of the top of your clearomizer. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

I have checked and my clearomizer does not have liquid in its centre pipe, but it still does not seem to work

This could be a connection issue between the clearomizer and the battery. Sometimes simply by wiping down the threads of the screws on both battery and clearomizer, this can remove anything stopping the two from connecting, especially if some liquid has got onto the battery, dried up and caused an invisible film to form.

Why is my clearomizer leaking?

Clearomizers on sale at The Electric Tobacconist are generally very reliable, however under certain conditions a clearomizer may leak. EG:

  • If any rubber seal on the thread of a mouthpiece has been lost
  • If placed in direct sunlight or in extreme heat eg on the dashboard of a car or near a fire
  • If overfilled or incorrectly filled
  • If used excessively

The mouthpiece on my clearomizer won't unscrew!

This can happen for a variety of reasons, but we recommend trying your usual method of unscrewing, but by wearing marigolds (rubber gloves). Yes, we are being serious!

Do I need to buy a new clearomizer every time mine reaches the end of its life?

Not always. The latest clearomisers allow you to buy replaceable heads to put in instead.

Click here for our clearomizers product page

 

 

How should I store my e-liquid?

First and most importantly - away from children and pets.

The safety cap must be kept on at all times when not using, too.

In terms of keeping your e-liquid fresh, it's best to store it in a cool, dry (preferably quite dark) room. Make sure it has little exposure to direct sunlight, too, as this will affect its flavour in a negative way.


 

E-Liquid Certifications

Jac Vapour E-Liquid:

The Jac Vapour premium e-liquid range is made in the UK with pharmaceutical-grade nicotine. Jac Vapour is an ECITA registered company, so all e-liquids in its range are regularly independently quality tested at the request of this UK trade body.

TABlites E-Liquid:

All the ingredients in TABlites e-liquid are either pharmaceutical- or food-grade. They are stringently quality controlled at the TABlites Headquarters (UK) and are regularly tested by independent parties at the request of ECITA (Electronic Cigarette Industry Trade Association).

VIP E-Liquid:

Along with TABlites, VIP is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapestick:

All Vapestick e-liquid is made in the UK. Vapestick is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapourlites E-Liquid:

All Vapourlites e-liquid is made in the UK with pharmaceutical-grade nicotine. Vapouriz is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapouriz:

All Vapouriz e-liquid is made in the UK with pharmaceutical-grade nicotine.

How long does an e-liquid bottle last?

All of our e-liquids currently come in 10ml capacity bottles. A 10ml e-liquid bottle is supposed to translate as about a week's supply to a smoker who smokes around 15 cigarettes a day. E-liquid timespan, or the equivalent number of cigarettes an e-liquid bottle can offer greatly depends on the temperature at which your liquid is heated, as well as the brand of liquid you are using, but we estimate that as a rule of thumb, you should get around 1000 puffs from a 10ml bottle.

Which products are compatible with E-Liquid?

You can use any e-liquid in our range with any compatible e-liquid starter kit. 

To view our e-liquid starter kit range, click here

What is the shelf-life of e-liquid?

E-liquid is generally accepted to have around a two-year sell-by date. This is if kept away from direct sunlight in a cool, dry place. During this time, the liquid may oxidise slightly, causing it to change colour, but this is not thought to affect the flavour within this two year period. 



Which Nicotine Strength Should I choose?

I smoke light cigarettes

So you smoke light brands like, say, Silk Cut? 

Try the 6-8 mg range. For this, you'll get far more choice if you buy an e-liquid starter kit and then top it up with e-liquid (which has far more flavour options in this light category than you would find with the cartomizer, screw-in refill category).

I am a heavy smoker

You probably want to start on 24mg (generally the strongest nicotine level most brands produce)

24mg (Strong) is the favoured nicotine level of former heavy smokers (those who were on, say, a 20-a-day habit). From there, they can wither stay on this level, or look to work their way down the nicotine levels, depending on their end goals.

Click here for cartomizers available in 20mg+

Click here for e-liquids available in 20mg+


Note: The nicotine density listed for e-liquid and/or cartomizers is the number of milligrams of nicotine per millilitre.
E.g. a 10ml bottle of 24mg nicotine e-liquid would have 240mg of nicotine in it (24mg x 10ml)

 

I am a social smoker

If you're not used to, or addicted to taking in that much nicotine, then look to go fairly light to start with. 11mg should do it.

If looking to buy cartomizers or disposable ecigs the higher nicotine levels don't feel quite as strong, so 16mg might be ok for you. If looking to buy e-liquids, for for anything from 8mg to 11mg. 

You can always go up or down in the future, but this would be the best place to start.

Warranty on clearomizers, cartomizers & e-liquid

Cartomizers, clearomizers and e-liquid are consumable products and not covered by our regular warranty due to the consumable nature of these products, and for health and hygiene purposes. 

The Electric Tobacconist does however offer a ‘Dead-On-Arrival’ warranty on these products. This means we will only accept returns on provably faulty disposable items within seven days of purchase (order number must be presented to us). Non-faulty products that seem faulty and products which have been rendered faulty as a result of misuse, as judged on a case-by-case basis at the discretion of The Electric Tobacconist, are not subject to this policy and cannot be returned.

Warranty on hardware (batteries/starter kits)

Please note, e-cigarette kits are made up of various parts, some of which are covered by longer warranties than others due to the consumable nature of some (including, but not limited to batteries & clearomizers).

E-Cig Battery Problems:

If you alert us of a problem within 28 days from order date, email us at help@electrictobacconist.co.uk and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.

It's not always a problem with the battery, though. If you have a problem with an E-liquid Starter Kit, it is usually the clearomiser: click here for Clearomizer Troubleshooting

If there turns out to be an unfixable fault with the battery, we'll just send you a new one (please note, in most cases we will require you to return the faulty one) or offer a full refund if you prefer.

E-Cig Charger Problems:

Any faults with chargers are covered by our 12 month warranty. Email us at help@electrictobacconist.co.uk and we'll send out our freepost returns address for you to return the item. We'll then send out a replacement (or offer a full refund, if you prefer)

Clearomizer Problems:

Clearomizers are covered by a strict 7-Day warranty from the day of receipt as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.

Disposable E-Cigarette Problems:

Disposable units are covered by a 72 hour (from order date) dead-on-arrival warranty as they are consumable oral products

 

Before sending anything back to us, please read here for our Returns Conditions before doing so.

Batteries Lifespan

All e-cigarette batteries are consumable and have an approximate lifespan is around 2-3 months subject to user care. If your battery is more than a couple of months old it may need replacing.

However, before looking into buying a replacement, you can try the following:

Check that the threads of the battery and USB charger are clean. Fluff or a build-up of dirt on the threads will prevent a proper connection and may also damage battery cells. You should regularly clean the battery thread by wiping it with a tissue.

If an e-cigarette battery is stored in a fully discharged state it will often fail to recharge. Storing or placing an e-cig battery next to magnetised objects such as keys or sat navs, e-readers and mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.

How do I leave a review?

Once you place an order an email will be sent to you (from our official review auditors Reviews.co.uk) a number of days after your purchase inviting you to leave a review. Simple instructions will be sent with this email.

Unfortunately you can no longer leave product reviews directly on the product page.

I want to leave a negative review!

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