If you order by 4pm on a week day your order will dispatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from dispatch date (and this is the case 90% of the time), but please wait 5 working days before contacting us. If you need it quicker, you can select a faster delivery method (eg DPD Next Day) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

Names are often manufacturer-led, but in general, there's not really any difference between a vape pen and a vape kit, except a vape pen tends to look more like a pen! 

A pod mod tends to be the more modern version of the above, whereas vape kits and vape pens have clearomizer tanks that need refilling, pod mods have pods (capsules) that are pre-filled (either by the user, or as they come) and are taken off and replaced as and when needed.

All-In-One (AIO) kits are similar to vape pens but rather than using removable tanks, the battery and tank is one combined unit.

Disposable vapes are covered by a 7 day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: Our puff counts are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.