If you order by 4pm on a week day your order will dispatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from dispatch date (and this is the case 90% of the time), but please wait 5 working days before contacting us. If you need it quicker, you can select a faster delivery method (eg DPD Next Day) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

Refills sold by The Electric Tobacconist are orally consumable items and are not covered by a warranty.  However, if deemed to be faulty we may replace them at our discretion if contacted within 7 days of order date. Please note: the majority of seemingly faulty cartomizers are in fact related to the battery not being powerful enough to heat the liquid inside the cartomizer (ie the battery has lost power overtime and probably needs replacing). This in turn gives the impression that the cartomizer is empty. It can also create an 'undercooked' vapour flavour which may be very different from what you are used to.