There are a number of reasons why you aren't able to check out when paying by card, we have found the most common reasons are missing/incorrect billing address information or using an out of date web browser.
● Make sure you check and then double-check all billing information entered. If you are in the Republic of Ireland and are having trouble checking out due to the lack of postcode, try using "0000" as the postcode.
● Another issue that can affect checking out (either with card or Paypal) is refreshing your browser while the order is going through, or pressing the 'back' button. Once you have clicked "Pay", do not press back or refresh your browser until you arrive at the "Order Confirmed" screen.
● Finally, your internet connection may be dropping during the ordering process, which will automatically cancel any payments that are in the process of going through. If your internet connection is showing signs of unreliability, reset your router or contact your internet service provider.
If you're still having trouble checking out after updating your browser and checking your billing information, or are experiencing issues when using PayPal to pay, please contact our customer service team. Click here to be taken to our 'Contact Us' form.