If you order by 4pm on a week day your order will dispatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from dispatch date (and this is the case 90% of the time), but please wait 5 working days before contacting us. If you need it quicker, you can select a faster delivery method (eg DPD Next Day) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

Names are often manufacturer-led, but in general, there's not really any difference between a vape pen and a vape kit, except a vape pen tends to look more like a pen! 

A pod mod tends to be the more modern version of the above, whereas vape kits and vape pens have clearomizer tanks that need refilling, pod mods have pods (capsules) that are pre-filled (either by the user, or as they come) and are taken off and replaced as and when needed.

All-In-One (AIO) kits are similar to vape pens but rather than using removable tanks, the battery and tank is one combined unit.

Check if a battery is included (in the "What's Included" tab), and if it is then the answer is no - you're set to go. The kit contains everything you need to start vaping right away (including a USB charger). You may want to add a UK mains plug though.

Don't forget to add your free e-liquid (on kits that do not come with e-liquid included in the box, a pop-up window will invite you to add a free e-liquid after adding this product to basket).

Yes, but we leave it to you to choose your free e-liquid bottle. Upon adding this product to your basket you will be presented with a button asking you to select your e-liquid. From here, you can choose to add as many as you want, but only the first one is free. (note: if you choose liquids from other tabs these will not necessarily be part of the free liquid offer).

Yes, this product has a replaceable coil, so once the coil needs replacing, you do not need to buy a whole new clearomizer. Click here to see our replacement coil pack department.

To fill a 'top fill' clearomizer with e-liquid, simply unscrew the mouthpiece at the top, now tilt the unit to a 45% angle and pour the e-liquid into the barrel against the inside wall of the clearomizer. The aim is the coat the inside wall with e-liquid. Avoid getting it down the central metal barrel (aka the breathing or central pipe) as this may cause it to leak.  Do NOT over fill your clearomizer.

Sub-ohm simply means the resistance of the atomiser coil is below 1.0 ohm. Sub-ohm coils are generally larger and therefore can utilise more power and cover a greater area of wick - a combination which results in massive vapour production. A high-powered device paired with a sub-ohm tank is required for sub ohm vaping.

"Direct-to-lung" is the suggested vaping style for most sub-ohm devices (as opposed to "mouth-to-lung" -  i.e. how a traditional cigarette would be smoked).

High-VG (over 60% VG), low nicotine (6mg or lower) e-liquid is recommended when using sub-ohm devices.

This product comes with a 60 days warranty from date of order. However, this does not cover misuse, damage or standard wear and tear.

We recommend using sub ohm e-liquid which generally has a high VG content. We advise you choose no higher than a 6mg nicotine strength as high powered devices produce far more vapour, which in turn deliver far more nicotine per inhalation.

Yes, when used with coils above 0.7 ohm, this e-cigarette can be used with e-liquids that contain higher amounts of nicotine (i.e above 12mg).