If you order by 4pm on a week day your order will dispatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from dispatch date (and this is the case 90% of the time), but please wait 5 working days before contacting us. If you need it quicker, you can select a faster delivery method (eg DPD Next Day) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

Yes, this product has a replaceable coil, so once the coil needs replacing, you do not need to buy a whole new clearomizer. Click here to see our replacement coil pack department.

Glass clearomizers can last for anything up to six months as long as it is kept well protected; plastic clearomizers will have a much shorter lifespan. The coil within it, however, will last approximately 2-5 weeks depending on use. After this time it will 'burn out' (ie reach the end of its lifespan). After your coil has burnt out, you will either need to change it (if spare coils are included), buy a new clearomizer (if the clearomizer is disposable), or buy a pack of replacement coils. 

To fill up a 'bottom fill' clearomizer, turn the clearomizer upside down with the mouthpiece pointing downwards and unscrew the metal base from the bottom. Then coat the inside wall of the clearomizer with e-liquid, being careful to avoid the central pipe. To clarify, e-liquid should be poured into the 'outer chamber' only, otherwise your clearomizer may leak. Screw your base back on and turn the clearomizer upright. Let the liquid soak into the coil for a few minutes.

Clearomizers are covered by a strict 7-Day warranty from order date as they are consumable oral products. Clearomizers that have been over tightened, dropped and crushed are not covered by this warranty.