If you order by 4pm on a week day your order will despatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from despatch date (and this is the case 90% of the time), but please wait 7 days before contacting us. If you need it quicker, you can select a faster delivery method (eg Royal Mail Next Day Guaranteed) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist® Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

PG (propylene glycol) and VG (vegetable glycerin) are the main constituents used in e-liquid. 

VG is more viscous (thicker), slightly sweeter and produces larger vapour clouds.

PG carries flavour better.

Most first time users tend to lean towards higher PG content, but the more experience you gain with vaping, you might want to try higher VG content, especially when using box mods. 

Note: we do not recommend using VG content of higher than 50% with plastic clearomizers as they may cause cracking.

We can only offer a rule of thumb here, but the best way to advise you is as follows:

• If you smoke (or used to smoke) more than 20 cigarettes per day then 18mg-20mg is advised (20mg is maximum strength now allowed under UK law). 
• If you smoke (or used to smoke) around 20 cigarettes per day then 16-18mg is advised. 
• If you smoke (or used to smoke) around 10 cigarettes per day then 10-12mg is advised. 
• If you are using e-cigarettes as a means to wean yourself off tobacco, then reducing your level to 8mg and below is advised as soon as it feels comfortable to do so.

If using a sub-ohm device, you may want to cut the amount of nicotine in half at the very least (e.g. if you use 12mg, go for 6mg or 3mg instead).

Vaping habits are different, so it's hard to say... some people like puff away all day and other people use their ecigs more sparingly. As a rough guide, an average 20 a day smoker of traditional cigarettes would get through a 10ml bottle every 3-5 days or so.

Short fill e-liquids (also known as shake 'n' vape e-liquids) are nicotine-free vape juices available in larger bottle sizes with enough space left to drop in a nicotine shot. This allows you to upgrade your zero-nicotine liquids and give them a nicotine kick! A nicotine shot is a flavourless e-liquid with high nicotine content (up to 20mg). Most short fills are designed to result in a 3mg nicotine e-liquid after adding a nicotine shot.

This e-liquid is 70% vegetable glycerin (VG) and 30% propylene glycol (PG)

Sub-ohm simply means the resistance of the atomiser coil is below 1.0 ohm. Sub-ohm coils are generally larger and therefore can utilise more power and cover a greater area of wick - a combination which results in massive vapour production. A high-powered device paired with a sub-ohm tank is required for sub ohm vaping (a separate high-drain battery may also be required - e.g. the Samsung 25R 18650).

"Direct-to-lung" is the suggested vaping style for most sub-ohm devices (as opposed to "mouth-to-lung" -  i.e. how a traditional cigarette would be smoked).

High-VG (over 60% VG), low nicotine (6mg or lower) e-liquid is recommended when using sub-ohm devices.