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Privacy Policy

Who we are

At The Electric Tobacconist Ltd (we, us or our) we are committed to safeguarding and preserving the privacy of our visitors (you).

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.


Types of data we collect from you and how it is used

Information you give us

You give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, sign up to our newsletter, search for a product, place an order on our site, enter a competition, promotion or survey and contact our customer care team. The information you give us may include, but is not limited to, your name, address, date of birth, email address and payment details.

Payment Information

Debit/Credit Cards: We offer functionality whereby you can store your card details so that you can checkout with ease when you place subsequent orders with us. We do not store card details; we hold a “token” which correlates to your card details stored by SagePay who use military-grade encryption and hashing to keep your details safe. For fraud prevention purposes, we use information supplied during the course of you placing an order. You can read SagePay’s security policy here: https://www.sagepay.co.uk/policies/security-policy

PayPal: Your PayPal login credentials are not shared with us. Your name and delivery address may be transferred between us and PayPal. You can read PayPal’s privacy policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources

Google Analytics: We use Google Analytics to analyse metrics such as number of visits, demographics, device information and user journey. All data we use within Google Analytics is anonymous.

PCAPredict: We use address lookup services supplied by PCAPredict so that you can easily provide us with your delivery and billing address. Read PCAPredict’s privacy policy here: https://www.pcapredict.com/privacy/


Cookies

What are cookies?

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can decline the use of cookies at any time in your account settings.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

You can read our cookie policy here: https://www.electrictobacconist.co.uk/cookie-policy-i41


Mailing lists

You have the option to sign up to our email newsletters during the process of placing an order, setting up an account with us or within the footer of any page of our site. If you opt-in to receive newsletters, we use your purchase history and order frequency to personalise and improve your experience on our website and to send you information about relevant products and offers we think you'll love.

You can unsubscribe or change your subscription preferences at any time either through your account settings page or within emails you receive from us.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters.

We do not sell details of our email subscribers to third parties nor do we buy mailing lists.

Transactional emails

Your email address will be used to provide you with order updates and notifications of items that have been left in your basket.


Who we share information with

We share information with third parties only when strictly necessary. We share your name and delivery address with Royal Mail and Global Freight Solutions (depending on which delivery service is opted for)  when you place an order. We also share your email address and telephone number (if supplied) with Global Freight Solutions so that you can be supplied with tracking information regarding your order.

Royal Mail Privacy Policy: https://www.royalmail.com/privacy-policy/

Global Freight Solutions Privacy Policy: https://gfsdeliver.com/privacy-policy/


Where your information is stored

Information held by us is stored on secure servers located within the European Economic Area and the USA. USA-based providers adhere to the EU-US Privacy Shield; you can read about this here: https://www.privacyshield.gov/welcome


Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. If you already hold an account with us, you can amend and update your details from within your account settings. If you would like a copy of the data we hold on you or would like to request deletion of any personally identifiable information, please contact us through our helpdesk.


How long we keep your information for

We do not keep your data indefinitely. Order records and customer account data are anonymised two years after placement of the last order. Newsletter subscribers are removed from mailing lists one year after an email is last opened.


Changes to this Privacy Policy

We review our Privacy Policy regularly and any amendments will be logged here.

Last updated: 09/05/2018

Changes made: Updated information concerning use of email addresses

 

Effective 18th April 2018

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