Please note: VIP have now moved production of their cartomizers to the UK; while VIP say there has been no change made to the formula, some users have expressed that they have noticed a change in flavour.
DPD Next Day orders must be placed before 4pm Monday to Friday and 1:30pm Saturday.
Our free UK delivery service will generally mean that your order will arrive the day after you place the order if placed between Monday and Friday before 4pm, however, on the rare occasion, orders may take up to 7 days to arrive. Please note that Royal Mail do not deliver on Sundays.
DPD Next Day Delivery - £4.99
DPD deliveries aim to be delivered the next working day when placed before 4pm Monday - Thursday. You will receive an email allowing you to track your delivery once it has been dispatched. Next Day delivery is not guaranteed in certain outlying areas (please see below) and deliveries do not take place on Bank Holidays.
DPD Saturday Delivery - £6.99
Available between 4pm Thursday and 4pm Friday. Same terms as above apply.
DPD Sunday Delivery - £6.99
Available between 4pm Friday and 1:30pm Saturday.
Channel Islands, Northern Ireland, Scottish Highlands and Islands - Where possible we will dispatch orders to offshore locations and the Highlands using Royal Mail 1st Class Post and other delivery services, but please allow a little more time for them to arrive. DPD Services to Scottish Highland & Island areas will be a 2 day service.
DPD services are not available in Northern Ireland or the Channel Islands; Royal Mail Signed-For will be offered instead.
Deliveries to Europe are free with orders over £150, £5.99 for orders between £50 and £150, or £9.99 for orders under £50. Orders to Europe typically take 4 to 7 working days but on occasion they may take longer.
We can only ship to certain countries within Europe, these are:
We do not ship outside of Europe.
If you order by 4pm on a week day your order will despatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from despatch date (and this is the case 90% of the time), but please wait 7 days before contacting us. If you need it quicker, you can select a faster delivery method (eg Royal Mail Next Day Guaranteed) in the checkout under "Shipping Method". For more information, click the Delivery Tab.
The Electric Tobacconist® Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.
Cartomizers sold by The Electric Tobacconist® are orally consumable items and are not covered by a warranty. However, if deemed to be faulty we may replace them at our discretion if contacted within 7 days of order date. Please note: the majority of seemingly faulty cartomizers are in fact related to the battery not being powerful enough to heat the liquid inside the cartomizer (ie the battery has lost power overtime and probably needs replacing). This in turn gives the impression that the cartomizer is empty. It can also create an 'undercooked' vapour flavour which may be very different from what you are used to.
Vapestick products are available for a limited and some items are set to expire. If a flavour or strength you typically purchase isn't showing on-site, it's likely that we no longer stock the item. If you have been affected by this, it's worth checking out our Hoxton Classic range. All Hoxton Classic cartomizers are compatible with Vapestick batteries, and vice versa, meaning you can use Hoxton cartomizers with Vapestick batteries too! Hoxton Black cartomizers are available with 18mg nicotine content and come in tobacco and menthol flavours.