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About Us

HISTORY OF THE ELECTRIC TOBACCONIST®

The Electric Tobacconist® are proud members of the UKVIA (UK Vaping Industry Association).

We launched in July 2013 with a simple goal: to give e-cigarette shoppers a place where they could find everything they needed at the absolute best prices around. We chose our name to reflect this aim, but also to pay homage to our British roots: traditionally, the local tobacconist was the place where you would go to pick up your smoking supplies, find out about the latest innovations in the world of tobacco and get expert advice on what to buy. However, things have changed. People are moving away from tobacco and are looking for a real alternative to smoking. That's where the Electric Tobacconist® comes in. We're a 21st-century tobacconist, offering a one stop shop for all your e-cigarette and vaping supplies.  

Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the UK. We now have warehouses both in the UK and the US, with over 75 employees across two continents, and we continue to grow and adapt to stay on top of every change in the fast-moving e-cigarette industry. Our product catalogue is constantly evolving, so every time you visit the site you should be able to find something new, whether it be cutting-edge vaping hardware or the latest e-liquid brand to hit the UK scene. 

DELIVERY 

Aside from product variety, top of the agenda at every company meeting is "how can we serve the customer better, and how can we serve them faster?" We understand that customers need to receive their products (especially refills and liquids) in the fastest possible time, so we are constantly refining our delivery service to provide the latest possible dispatch cut-off time. We send out our UK orders via Royal Mail First Class (a free delivery option with orders over £10), or via Express Delivery (if selected at checkout), and if you place your order before 4pm Mon-Fri, we will despatch your order the very same day. This means that the majority of orders are received within a day; proud as we are of this ‘majority’ claim, we will never be satisfied with it, and will continue to aim for even more on behalf of the customer.

CONTACT THE ELECTRIC TOBACCONIST®

Online is what we do best at the Electric Tobacconist® UK, so if you need to get in contact, we handle most customer enquiries via email. As one of the biggest vaping retailers in the UK, we prefer to communicate online than over the phone, as it allows us to keep all customer notes and correspondence in the same place: this enables us to keep delivering the highest standards of customer service at all times. In an industry as sensitive as this, it is also important that we keep detailed logs; working online allows us to keep organised, meticulous records in one secure location.

Click here for our helpdesk and contact section.

WHAT DO OUR CUSTOMERS THINK?

If you’d like to see what our customers have been saying about us, click here to view our reviews, all publicly viewable and housed independently on www.reviews.co.uk.

OUR PRODUCTS

The Electric Tobacconist® UK sells all the major e-cigarette and e-liquid brands, both domestic and international. From starter kits to refills to e-liquid, our product range covers everything you could possibly need, whether you’re a newcomer to the world of e-cigarettes or a long-time vaper.

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