The Electric Tobacconist® launched in July 2013 with a simple goal: to give e-cigarette shoppers a place where they could find everything they needed at the absolute best prices around.
This aim is still at the heart of everything we do, and our unwavering focus on the customer has made us one of the biggest online vape shops in the UK. We now have warehouses both in the UK and the US, and we continue to grow and adapt to stay on top of every change in the fast-moving e-cigarette industry. Our product catalogue is constantly evolving, so every time you visit the site you should be able to find something new, whether it be cutting-edge vaping hardware or the latest e-liquid brand to hit the UK scene.
Aside from product variety, top of the agenda at every company meeting is "how can we serve the customer better, and how can we serve them faster?" We understand that customers need to receive their products (especially refills and liquids) in the fastest possible time, so we are constantly refining our delivery service to provide the latest possible despatch cut-off time. We send out our UK orders via Royal Mail First Class (a free delivery option with orders over £10), or via DPD Next Day Delivery (if selected at checkout), and if you place your order before 4pm Mon-Fri, we will despatch your order the very same day. This means that the majority of orders are received within a day; proud as we are of this ‘majority’ claim, we will never be satisfied with it, and will continue to aim for even more on behalf of the customer.
Online is what we do best at the Electric Tobacconist® UK, so if you need to get in contact, we handle most customer enquiries via email. As one of the biggest vaping retailers in the UK, we prefer to communicate online than over the phone, as it allows us to keep all customer notes and correspondence in the same place: this enables us to keep delivering the highest standards of customer service at all times. In an industry as sensitive as this, it is also important that we keep detailed logs; working online allows us to keep organised, meticulous records in one secure location.
The Electric Tobacconist® UK sells all the major e-cigarette and e-liquid brands with over 80 brands currently in our range. From starter kits to refills to rebuildable atomisers, our product range covers everything you could possibly need, whether you’re a newcomer to the world of e-cigarettes or a long-time vaper.