An Item Has Arrived Broken/Damaged
If an item you have ordered has arrived smashed/broken/damaged, then please email our Customer Care team on help@electrictobacconist.co.uk with a photo of the broken product and your order number and we will resolve the issue as a matter of urgency.
If you believe you have received a faulty product (that didn't appear to arrive physically damaged), please read our troubleshooting Help Desk entries before contacting us.