At The Electric Tobacconist® we aim to make your e-cigarette shopping as easy as possible, but for some queries you may need some help. This is why we have developed our Help Desk area.
We hope that this section will provide you with the answers you are looking for but if you need to contact us, we offer a 5 day a week email support service (as well as a limited weekend support service for non-technical issues). If you want to get in touch with us, please click here to be taken to our contact page. We will let you know your query has been received and will respond with an answer as soon as we can.
Online is what we do best at The Electric Tobacconist®, so we handle customer care enquiries mainly by email. We don't have a call centre, so we're not set up for a high volume of telephone calls - however, once we’ve received your enquiry we’re always happy to give you a call if we feel that’s the best way to resolve your query. Be sure to include as much information as possible in your email including your order number so we can get back to you as soon as possible.