If you order by 4pm on a week day your order will despatch the same day. Our Royal Mail standard delivery method means your order should arrive next working day from despatch date (and this is the case 90% of the time), but please wait 7 days before contacting us. If you need it quicker, you can select a faster delivery method (eg Royal Mail Next Day Guaranteed) in the checkout under "Shipping Method". For more information, click the Delivery Tab.

The Electric Tobacconist® Ltd abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the cancellation date (including any postage and packing paid) as long as the packaging remains unopened. This excludes e-liquids, clearomizers and disposables.

Check if battery is included (in the "What's Included" tab), and if it is then the answer is yes. The kit contains everything you need to start vaping right away (including a USB charger). You may want to add a UK mains plug though.

Don't forget to add your free e-liquid (on kits that do not come with e-liquid included in the box, a pop-up window will invite you to add a free e-liquid after adding this product to basket).

Yes, but we leave it to you to choose your free e-liquid bottle. Upon adding this product to your basket you will be presented with a window showing you a range of e-liquids. You can choose to add as many as you want, but only the first one is free. (note: if you choose liquids from other tabs these will not necessarily be part of the free liquid offer). 

Yes, this product has a replaceable coil, so once the coil needs replacing, you do not need to buy a whole new clearomizer. Click here to see our replacement coil pack department.

Sub ohm simply means the resistance of the atomizer coil is below 1.0 ohm. Sub ohm coils are generally larger and therefore can utilise more power and cover a greater area of wick - a combination which results is massive vapour production. A high-powered device paired is required for sub ohm vaping (a separate high-drain battery may be required - e.g. the Samsung 25R 18650).

"Direct-to-lung" is the suggested vaping style for sub ohm devices (as opposed to "mouth-to-lung" -  i.e. how a traditional cigarette would be smoked).

High VG (over 60% VG), low nicotine (6mg or lower) e-liquid is recommended when using sub ohm devices.

E-liquid-style kits of this type require the following upkeep:

1. E-Liquid refills - one bottle of e-liquid can last anything from a couple of days to a whole month depending on the size of the bottle and the amount you use it. Once it runs out, though, almost any e-liquid can be used to refill it (click here to see our e-liquids range)

2. Replacement batteries: Once you notice the performance level and vapour production begin to diminish, you will also need to replace the battery. Batteries on this type of kit last anything from two to three months (and sometimes longer, depending on use). Replacement batteries can be bought here

3. Replacement clearomizers and coils: The clearomizer tank used to house your e-liquid has a small coil within it. This coil will burn out after anything from a few days to two weeks. At this point you will notice that either hardly any vapour is being produced, or there is a burnt taste to your e-liquid. If your clearomizer is of the disposable variety, you will need to replace the whole unit at this point. If it has replaceable coils, you will need to buy a new pack of coils.

A list of disposable clearomizers can be found here

A list of clearomizers with replaceable coil option can be found here 

This product comes with a 60 days warranty from date of order. However, this does not cover misuse, damage or standard wear and tear.

We recommend using sub ohm e-liquid which generally has a high VG content. We advise you choose no higher than a 6mg nicotine strength as high powered devices produce far more vapour, which in turn deliver far more nicotine per inhalation.