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Where is my order?

If your order has not arrived within three working days of despatch...
(note: usually orders arrive well before this, but if you contact us before this time, we will be unable to offer anything by way of help),

We recommend first checking the email account your Electric Tobacconist account is registered with. Any updates in status will be sent via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team here and we will follow up the progress of your delivery. Within office hours we will always endeavour to get back to you within a couple of hours. Out of office hours, it's best to email us and we still aim to get back to you within 15 hours.  
 
If your order has still not arrived after 7 days of ordering..
 
1. Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
 
2. Please note we use discreetly packaged, usually white, board-backed envelopes, so it may in fact have arrived without you having noticed it!
 
3. If you've checked points 1 & 2 and 10 days have passed, click here to be taken to our contact form, let us know and we will get the issue sorted as a matter of urgency. We despatch fast and after that it's in the hands of Royal Mail, but 7 days is too long for anyone to wait for their e-cigarette products.
 

Has my order despatched yet?

We despatch all orders placed by 4pm Monday to Friday (aside from Bank Holidays) the same day. Very, very rarely, we send an 'Awaiting Stock' email whereby we've run out of the item you ordered, so unless you've received one of these, your order will have been despatched if you fit the above criteria. 

All orders placed after 4pm on a weekday will despatch the next working day (ie Monday to Friday). You should also get an email confirming when your order has left our warehouse.

We pride ourselves on efficient and speedy despatch, so rest assured, we're dealing with your order as quickly as we can!

 

How Long Does Delivery Take?

We despatch all UK orders via Royal Mail First Class post (unless a "Next Day Guaranteed" service is paid for) and we despatch all orders the same day if you order by 4pm in a week day (aside from Bank Holidays). This usually this means it arrives next day, but it can sometimes take up to seven days.

Orders overseas (to EU countries only) typically take 3-5 days from day of despatch.

I paid for Royal Mail Next Day Guaranteed and my order hasn't arrived

If you paid a premium for your next day guaranteed delivery and your order has not arrived, we will reimburse you, provided Royal Mail has not attempted delivery.

Please note, the standard Royal Mail Next Day Guaranteed service does not guarantee a Saturday delivery. For guaranteed Saturday deliveries customer must select "Next Day Saturday Guaranteed" in the checkout.

If you feel you are owed reimbursement for the delay of a time guaranteed delivery, please email us on help@electrictobacconist.co.uk with your order number and we will check the tracking and process a postage refund if necessary. 

1. Is the battery charged?

Depending on the product you buy, your e-cigarette may not come fully charged. The first thing to check is that your e-cigarette has had a good four hours of charge. 

Note: do not leave batteries unattended while charging

2. Is it turned on?

Most button-activated e-cigarettes need to be turned on - this is the first thing to check if you think you have a fault.

Most 2nd generation e-cigarettes a five click function for turning the battery on and off. To turn your battery on press the button five times quickly (within two seconds). The battery button should blink three times and upon being held down it should light-up.


To turn the battery off click the button five times quickly (within two seconds). The battery button should blink 3 times and when being pressed it should no longer light up.

The on and off function should be used when the battery is being stored somewhere that the button could be accidentally pressed such as a pocket or purse. 


3. Is the button lighting up when pressed?

With a button-activated e-cigarette, the key to locating a fault lies with the battery button. 

If you have checked that it is turned on and the button illuminates when pressed, then this usually indicates that the battery is fine and that your problem lies either in the connection to the clearomizer (tank/e-liquid chamber) or in the clearomizer itself.

If your battery is fully charged and is failing to turn on (ie the battery light simply doesn't illuminate no matter how many times you press it), it may have a fault. Batteries have a limited lifespan, but you can check here if yours is still under warranty.

4. Have you checked the clearomizer isn't blocked?

If you have checked that your battery is turned on, and that the battery button is illuminating when pressed, the next thing to check is the clearomizer (tank/e-liquid chamber) isn't blocked.

Your e-cigarette will not work if any e-liquid has found its way down the narrow centre pipe of the clearomizer chamber. Even the most experienced of vapers experience this issue on a regular basis.

It's always a good idea to check for blockage in this pipe, so try the following remedy: unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece a couple of times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try your e-cigarette again.

Click here for more detailed clearomizer troubleshooting

5. Have you checked the battery connection?

If you've checked that your battery is fully charged and switched on and that the clearomizer isn't blocked, the next thing to check is the connection to the battery. 

Ensure that the battery terminal and end of your clearomizer are clean. Using a cotton bud or clean cloth is recommended.

If you've cleaned it and still think there might be a connection issue, try loosening the connection slightly. Over-tightening an e-cigarette can often result in the battery and clearomizer failing to connect properly.

6. When did you last change your clearomizer tank?

If you are confident your battery is on and working, and that the clearomizer is clear of blockage and cleanly connected to the battery, then it could simply be that your clearomizer (or the coil within it) needs changing. 

Clearomizers last anything from 2-8 weeks but are very much consumable items. After a certain amount of use, the coil will burn out rendering it unusable (ie the e-cigarette will no longer produce any vapour since the coil will be unable to heat the liquid). After this time, you will need to buy a new coil (if your current clearomizer has a replaceable coil option), or a new clearomizer. 

7. The button keeps flashing

It sounds like a short is occurring or the protection measure to prevent the battery from shorting is being activated. This can be caused by liquid on the thread or the clearomiser being on too tight.
 
The first thing to do is wipe the threads of the battery and clearomizer, reassemble and then try again. If that doesn't work, try loosening the clearomizer a bit and see if it fires. You need only loosen it ever so slightly at first, then keep gradually loosening it until the light stays solid. 
 
If you continue to experience the issue, please email help@electrictobacconist.co.uk and a member of the team will be able to assist further.

What is a clearomizer?

The clearomizer is the 'tank' or reservoir (available in various transparent colours, but most commonly clear in colour) which houses your e-liquid and turns it into vapour.

No Vapour is being produced by my clearomizer

The below is the most common remedy for leaking clearomizers or clearomizers which are not producing any vapour:

If the battery appears to be working fine (ie if the button lights up as expected when pressed), then it is possible some liquid has gone down the central part of your clearomizer. If you think this could be the case, please try the following: unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece a couple of times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

Please note: another issue which can cause a connection problem with the battery is the over-tightening of the battery with the clearomizer. If you try the above and it does not work, try loosening the connection between clearomizer and battery slightly.


Why is my clearomizer leaking?

Clearomizers from The Electric Tobacconist are generally very reliable, however under certain conditions a clearomizer may leak.

For Example:

-(Most common Reason) If e-liquid has got down the central pipe of the clearomizer and has run through onto the battery. When filling your clearomizer, you must ensure that no e-liquid gets into the narrow 'breathing' tube that runs down the centre of your clearomizer. To avoid this happening, always tilt your clearomizer 45 degrees and aim to coat the inner wall with e-liquid (Think you might have got e-liquid down the central pipe? (Click here for a remedy)

-If any rubber seal on the thread of a mouthpiece has been lost

-If placed in direct sunlight or in extreme heat eg on the dashboard of a car or near a fire

-If overfilled or incorrectly filled

-If used excessively

-If screwed together incorrectly so that the threads are not aligned with those on the battery

My Clearomizer seems faulty and I have checked the central pipe

This could be a connection issue between the clearomizer and the battery. Sometimes simply by wiping down the threads of the screws on both battery and clearomizer, this can remove anything stopping the two from connecting, especially if some e-liquid has got onto the battery, dried up and caused an invisible film to form.

Why does my clearomizer/e-liquid taste burnt?

This is sometimes the case straight after filling your clearomizer. To avoid this happening, let the clearomizer stand for a couple of minutes, or swill the e-liquid around the clearomizer to make sure it is absorbed by the wick before using. Another way to do this is to 'prime' the clearomizer by taking a few drags without holding the battery button. The suction created will force the e-liquid into the coil’s wicking area and will allow the wick to become saturated with e-liquid. Take around five dry hits, but do not exceed that amount. If you take more than five drags, you may flood your coil and you risk sucking e-liquid into your mouth.

My clearomizer still tastes burnt after priming

There may be a build-up of deposits on the heating coils of the clearomizer. These deposits tend to burn causing very unpleasant flavours.

How do I clean my clearomizer?

In order to keep build-up general deposits to a minimum, it can be an idea to take apart all the components of your clearomizer and rinse them in warm water.

Please allow several hours (overnight, for example) for the clearomizer to dry out after cleaning. 

How long does a clearomizer last?

A clearomizer can last anything from two to eight weeks depending on use. After this period, the coil within it will generally burn out and will need replacing. Most modern clearomizers will have removable coils (to save you needing to buy a whole new clearomizer), but some of the smaller and/or older models will require a complete replacement after this period.

Click here to see our range of clearomizers which have replaceable coil technology

I can't unscrew the mouth-piece!

This can happen for a variety of reasons, but we recommend the following two ideas:

1. Try wearing marigolds (rubber gloves) and then try unscrewing again. Yes, we are being serious!

2. Try putting the unit in the freezer for 15 minutes, then take it out and try again.

What is the warranty on clearomizers?

Clearomizers Warranty:

Clearomizers are covered by a strict 7-Day warranty from the day of receipt as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.

My battery is fully charged, but the battery light keeps flashing

It sounds like a short is occurring or the protection measure to prevent the battery from shorting is being activated. This can be caused by liquid on the thread or the clearomiser being on too tight.
 
The first thing to do is wipe the threads of the battery and clearomizer, reassemble and then try again. If that doesn't work, try loosening the clearomizer a bit and see if it fires. You need only loosen it ever so slightly at first, then keep gradually loosening it until the light stays solid. 
 
If you continue to experience the issue, please email help@electrictobacconist.co.uk and a member of the team will be able to assist further.

My e-cigarette battery button is stuck 'on'

This is sometimes caused by e-liquid having somehow found its way down there, so give it a good clean with a cloth. 

If this doesn't work, you will probably need a new battery. Electric Tobacconist warranty covers you for 60 days from order date. Within this period we will replace the battery free of charge (at no cost to send back to us either)

If you believe your battery is faulty (and your product falls within the 60 day warranty period) please email us at help@electrictobacconist.co.uk and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.


The display on my e-cigarette battery isn't working

If the display on your e-cigarette battery stops working (ie the screen becomes scrambled or does not show anything), you will probably need a new battery. Electric Tobacconist warranty covers you for 60 days from order date. Within this period we will replace the battery free of charge (at no cost to send back to us either)

If your battery is brand new it may just mean that you need to hold down the buttons for longer in order to activate the screen.

If you believe your battery is faulty (and your product falls within the 60 day warranty period) please email us at help@electrictobacconist.co.uk and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.


My Batteries Don't Last As Long As They Used To

1. Make Sure You Use Your Battery Regularly

E-cigarette batteries like to be used regularly. It keeps them from going 'stale'. The more the are used, the easier power flows through the battery’s cells. The lithium-ion batteries used in our e-cigs are also used in mobile phones, which indicates that they are designed to be used every day.

2. Be Careful with Where you Store your Battery

You will be unsurprised to hear that dropping your e-cigarette battery will cause damage, or that exposing it to water will also cause harm, or kill in entirely. You should also know that exposure to direct sunlight can dramatically affect the lifespan of a battery. You should also avoid keeping your battery alongside anything in your pocket, so as to avoid unnecessary damage. 

3. Never Fully Drain Your Battery

Vapers like to keep a spare battery and rotate them as required. If you have a spare, make sure you don't completely drain the battery you are using before swapping it for your spare - doing this will definitely reduce the lifespan of your battery. Ideally, you should look to recharge batteries when you have used half the available power (which isn't necessarily practical, granted) but definitely when you begin to notice a reduced performance. 

Batteries are a bit like lorries. If you make a lorry stop it will take longer to get back up to speed than if you merely make it slow down. Similarly, it’s much easier for a battery with some life left in it to be recharged than it is for one that’s completely dead.

4. Don’t Store Drained or Half-Charged Batteries

Ideally any charged battery should be fully (or over half) charged. Storing them with 50% or less charge will cause them to drain faster. Just as when you completely drain your battery before recharging it, your e-cigarette battery will have to work harder to deliver the power needed to use your device. This extra work required of it will shorten its lifespan.

5. Disconnect Cartomizer from Battery When Not in Use

If planning on not using your battery for a while, make sure you disconnect your battery from the cartomizer (cartridge) attached to it. When your cartomizer is connected to the battery, it will continue to drain a small amount of e-liquid from inside the cartomizer, even when not using it. This is why it's important to disconnect the two, so that fewer recharges are required of it. The fewer recharges you need, the longer the battery will last overall.

6. Unscrew E-cig Battery When Finished Charging

We recommend charging your battery for no more than four hours. After this time, it's important to disconnect the battery from the charger as soon as possible. Doing this will ensure you’re not overcharging the battery, which can overwork the device and reduce its lifespan. One exception is that if it's the first time you charge your battery, it's always a good idea to leave it charging just for an extra hour. 

7. Keep Threads and Contacts on Cartomizer and Battery Clean

Keep the contacts between the battery and your cartomizer stay clean. Over time, these connections can assemble any amount of dirt from your pocket etc and this can ruin an e-cig battery. Use a cotton bud  alcohol wipe to periodically wipe down the threads of both the battery and the cartomizer.

My brand new cartomizer appears to be empty

A lot of the time issues involving seemingly 'blank' cartomizers are down to the battery. Over time the amount of power a battery can deliver will diminish. A dying battery will not be able to vapourise the liquid to the same level it did previously which may cause the cartomizer to seem empty.
It is recommended to change your batteries every 2-3 months so if yours is older than this it may be time to purchase a new one. 

I hope this offers an explanation as to why you are experiencing this problem and if you want to have a look at our replacement battery options, please click here.

My brand new cartomizer tastes off

A lot of the time issues involving seemingly 'blank' cartomizers or different tastes are down to the battery. Over time the amount of power a battery can deliver will diminish. A dying battery will not be able to vapourise the liquid to the same level it did previously which may cause the odd taste you are experiencing. Due to minor differences between coils in cartridges, the battery may not be able to fire the cartomizer at all. It is recommended to change your batteries every 2-3 months so if yours is older than this it may be time to purchase a new one. 

My cartomizer is leaking

A leaking cartomizer does not instantly mean you have an old or "bad" cartridge; a number of factors including transportation, storage and changes in temperature can lead to a leaking cartomizer. Luckily there is an easy fix for this, simply hold the cartomizer upright (connector facing down) and roll it between your fingers for around 30 seconds. The e-liquid will now have re-absorbed into the cotton and you should now be able to use your e-cig without any leaks.

This is me: It must look like a cigarette, but I am happy to charge it

As you know, there are many types of e-cigarettes out there, but if if must resemble the look and feel of your traditional cigarette, then you're in luck, as we have a vast range of these! 

Our 'Cigarette-Style Starter Kits' all resemble an 'old-fashion' cigarette experience, from the look and feel of the cigarette to the box they come in. These ones are all rechargeable, too, so will save you plenty of money.

Shop our rechargeable Cigarette-Style Starter Kit Range here

This is me: I want to try an e-cig which uses e-liquid

People often move onto this type of e-cig once they have tried ones which look like traditional cigarettes first. The transition usually occurs when they realise they could get a longer battery life and more variety of flavours from the e-liquid ecigs.

Our range is called the "E-liquid Starter Kits" range (click the link to be taken to it) and has everything from the entry-level kit, to more advanced products such as the Vapouriz Clear Tank Variable Voltage Kit which allows you to vary the heat at which your vapours is produced. 

Advantages of the e-liquid e-cigarette kits are as follows:

  • Thousands of liquid flavours. Our range is vast (and ever expanding), so you are not restricted to cartomizer flavours which tend to result in far less choice.
  • Much less time spent charging your ecig: with e-cigs which look like cigarettes, the battery is very small (let's say around 180mAh), but these e-liquid ecigs have batteries starting at 650mAh and rising to over 1100mAh, meaning you can sometimes get up to two days' worth of vaping before you need to recharge (depending on use, naturally).
  • More flavour, more vapour: e-liquid is known to produce more vapour and better flavour than a traditional cartomizer.
  • Cheaper running costs: refilling with e-liquid is far cheaper than using cartomizers, and the upkeep of the ecig itself is minimal, in that you'll only need to change your clearomizer (chamber which houses the e-liquid) every two to four months or so.

Shop our e-liquid starter kit range

 

This is me: I want something with a long battery life which creates big clouds!

If you're new to vaping, then you will want an e-liquid kit. "Cloud chasers" will be most satisfied if using e-liquid based kits since they possess strong enough batteries to create plumes of vapour! Sadly, the cigarette-style ecigs aren't powerful enough to do this. 

Note: If you don't like the look of these types of kits, you could always look at 'Mods'. Most people who prioritise vapour production soon end up using them.

Click here for e-liquid kits

Click here for Mods

This is me: It must look like a cigarette, but I don't want to have to charge it

You probably need a disposable e-cigarette. All disposables in our range look just like traditional cigarettes and are 'ready to vape' straight from the packet. When you are done with them, you are free to dispose of them (we prefer you to recycle) and move onto the next one. 

Shop our disposable e-cigarette range here.

This is me: It must have a soft 'filter' like a cigarette

E-cigarettes of the early days were hard-ended, and although they looked like traditional cigarettes, you knew as soon as they went in your mouth that they were nothing like the real thing! Recent technology has allowed changes in this regard, meaning that ecig factories are now able to produce e-cigarettes with soft ends (filters) without risk of leakage, so that they now feel just like the real thing. 

The Electric Tobacconist has a range of such products. Most of them are in our 'disposables' range, but there is currently one rechargeable e-cigarette on the market which has a soft mouthpiece: it's called the Vype Reload.

Shop our Soft 'Filter' E-Cigarettes Range

This is me: I don't want to intake any nicotine

There is an ever-increasing demand for e-cigarettes with no nicotine. Disposable e-cigarettes with no nicotine are known as "E-Shisha"

Shop our E-Shisha Range here

...however, you can also get nicotine free refills for rechargeable e-cigarettes, so you'd need to buy a starter kit first (any starter kit is compatible), then fill it up with nicotine free refills.

Shop our whole nicotine free range here (e-liquids, cartomizers, e-shisha)

blu Pro Kit Questions/Troubleshooting

Basic Instructions for the blu Pro Kit:

Within the pack of your new blu Pro Kit should be the following items:

  • 1x Pro Battery (950mah)
  • 1x Clearomiser (aka "tank")
  • 1x 10ml E-Liquid bottle – Classic Tobacco 18mg
  • 1x blu-tech USB charging cable

The first thing which needs doing is that you need to fill up your clearomiser with the e-liquid you get free with the pack (note: you can actually use any PG-based e-liquid in the blu Pro Kit - ie any e-liquid sold at The Electric Tobacconist). 

Filling the clearomiser:

(Note - the new blu Pro Kit has a 'top fill' clearomizer, whereas the earlier model was a 'bottom fill'). Unscrew the mouthpiece from the rest of the clearomizer. Place the nozzle of the e-liquid bottle against the inside wall of the clearomizer. Squeeze it gently – coating the inside wall with e-liquid. Don’t fill past the triangle in the clear window. Screw the mouthpiece back onto the clearomizer and reattach to the top of the battery. 

Priming the clearomiser:

Before you start using your blu Pro Kit, you must 'prime' your clearomiser: without turning your battery on (do not push the button) take a couple of quick short puffs from your Pro Tank and then blow softly into the mouth piece. Doing this will produce no vapour but it will facilitate the soaking of the liquid into the wick.

Turning the device on:

Now all you need to to is turn it on and you're ready to go! Simply press the battery button five times in quick succession. The lights on the button and the battery tip will flash 3 times to show it’s switched on. 

Vaping the device:

Put the mouth-end in your mouth, press the battery button and inhale the vapour. 

Re-charging: 

When the blue battery light starts flashing it's time to recharge the device. Simply unscrew the clearomiser (tank), and screw on your safe-charge USB cable onto the battery, plug it into your blu mains adaptor (sold separately) or USB port. (Note: ONLY use the charger supplied with the blu Pro Battery). The battery button and battery end LED will flash 3 times to indicate charging has begun. The button will then stay lit and the bottom LED will go blue.

When fully charged, the button and bottom LEDs will flash about 20 times before turning off.

Charging should take around 3 hours from the mains.

NB: When charging, the USB light will blink red and turn blue when fully charged.

--------------------------------------------------------------------------

Troubleshooting & FAQs about the blu Pro Kit:

What type of refill can I use to fill up my blu Pro Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

I have pressed the button and inhaled, but nothing is happening

Have you remembered to switch it on? It's an easy mistake to make, but easily sorted. Simply press the blu battery button five times to switch it on and away you go. You can also press the button five times to turn it off if you don't want it to activate in your pocket while you're out and about.

I have pressed the button (and as per the above, yes I have definitely switched it on)

Make sure the button remains pressed while you inhale.

I have definitely switched it on, I am keeping the button pressed while drawing on the ecig and still nothing happens 

Ok, it's possible some liquid has got into the central pipe of the clearomizer and is blocking the device

See below...

What do I do if I get liquid down the central pipe of my clearomizer?


The central pipe is the very narrow tube which runs from the bottom of the top of your clearomiser. If you think it's possible you let some e-liquid get into this part of the clearomizer, try following (it will do no harm if in fact no liquid is down there): Unscrew the clearomizer, place a tissue where the battery was and blow into the mouth piece two or three times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try it again.

...and if that doesn't work?

It could be a connection issue between the clearomizer and the battery. Try wiping down the connections on both the battery and your blu  clearomiser with a cloth - sometimes if liquid has got onto these connections it can dry and form an invisible film which may be affecting the battery connection.

My blu Pro Kit was working and has stopped working, but the battery button still lights up and I have made sure there is a connection between clearomizer and battery as per the previous point.

If the battery is still working, which it sounds like it is, then you may need a new clearomizer (the chamber which holds your e-liquid). These usually last between two to eight weeks.

Click here to buy a new clearomizer for your blu Pro Kit

My blu Pro Kit is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

How long does a blu Pro Kit battery last?

blu Pro batteries generally last around 4-6 months with regular use and can be bought from our blu batteries page.

Hoxton Original Kit Troubleshooting

If you are experiencing difficulties with your Hoxton Original Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

Hoxton Original Kit FAQs:

How do I turn it on?

To turn the battery on click the button five times quickly (within two seconds). The battery button should blink 3 times and when being pressed it should light up

To turn on the battery, simply 

How do I fill the clearomizer (tank)?

The Hoxton Original E-Cigarette Kit has a 'bottom fill' clearomizer, meaning it needs to be filled from the base. Simply unscrew the base and pour your e-liquid carefully down the inside wall. Make sure no e-liquid goes down the centre pipe of the clearomizer or it will cause a blockage. We advise that you only fill your clearomizer to around 2/3rds or its capacity on your first go.

What type of refill can I use to fill up my Hoxton Original Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

 

Innokin iTaste VV V3

If you are experiencing difficulties with your Innokin iTaste VV V3 Kit please check our starter kit check list, to see if you can resolve the problem (click here)

How do I turn on my iTaste VV V3?

Press the firing button three times in quick succession to turn it on. Do the same to turn it off. Once the device is on, holding down the button will activate the battery. Be sure to switch off (or 'lock') your battery when putting it away in a pocket or bag, so as to avoid unwanted activation.

What type of refill can I use to fill up my iTaste VV V3?

You can use any one of our e-liquids range, but you cannot use cartomizers.

 

 

TABlites Cyclone C4 Questions/Troubleshooting

If you are experiencing difficulties with your TABlites Cyclone Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General Cyclone FAQs

How do I turn it on?

To turn the battery on click the button five times quickly (within two seconds). The battery button should blink 3 times and when being pressed it should light up

What type of refill can I use to fill up my TABlites Cyclone?

You can use any one of our e-liquids range, but you cannot use cartomizers.

My Cyclone is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

How do I assemble the TABlites Cyclone?

Click here to watch Cyclone assembly video

 

 

 

Vapestick Max Kit Instructions

If you are experiencing difficulties with your Vapestick Max Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General Vapestick Max Kit FAQs

What type of refill can I use to fill up my Vapestick Max Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

How do I fill up my Vapestick Max Kit Clearomizer?

The Vapestick Max Kit has a 'top fill' clearomizer tank, so needs to be filled by unscrewing the black mouth-piece and filling down the side walls. Be careful not to pour any liquid into the centre pipe and do not fill up past the top of this pipe.

Troubleshooting:

My Vapestick Max Kit was working and has stopped working, but the battery button still lights up

If the battery is still working, which it sounds like it is, then you may need a new clearomizer:


 
It is starting to taste a bit burnt

Your clearomizer may have 'burnt out' (see above)

Vapouriz Evo Instructions

Vapouriz Evo Instructions:
 
 

How to use the EVO:

 

1. Unscrew the mouthpiece and carefully fill the Clearomizer with E Liquid, avoiding the central barrel.

 

2. Screw the mouthpiece back on to the Clearomizer and attach the Clearomizer to the Battery.

 

3. To use the EVO, you just simply inhale from the mouthpiece of the Clearomizer.

 

4. The tip on the end of the battery will illuminate GREEN when you inhale.

 

5. The tip will flash GREEN when charging is required.                                                                                                                                                   

 

 

 

 

How to charge the EVO:

 

1. Unscrew the Clearomizer and screw the battery into the charger.

 

2. The tip of the battery will be GREEN while on charge and when it has finished being charged, the light will go out.

 

3. The LED light on the charger will be RED when the battery is connected, and will change to GREEN when the battery has finished charging.

 

 

 

 

EVO Clearomizers last on average 1-3 weeks, but it does also depend on how often you use your EVO. EVO Clearomisers can be purchased here.

 

The batteries for the EVO last approximately 8 hours before needing to be placed on charge again. EVO Batteries can be purchased here.

 

As the EVO is so small, it is extremely delicate, we recommend that you do not keep this unit in your pocket.

 

 

Where possible, we also recommend to keep the unit in an upright position. We understand that this isn't always possible. We do have Lanyards and Cases available that will help to protect your EVO. You can purchased Lanyards here 

Vapouriz Fuse & Fuse Kit Questions/Troubleshooting

If you are experiencing difficulties with your Vapouriz Fuse or Tank Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General Vapouriz Fuse/Tank FAQs

What type of refill can I use to fill up my Vapouriz Tank/Fuse?

You can use any one of our e-liquids range, but you cannot use cartomizers.

How do I fill up my Vapouriz Tank/Fuse Clearomizer?

The Vapouriz Fuse has a 'bottom fill' clearomizer tank, so needs to be filled by turning the clearomizer upside down, unscrewing the base and filling down the side walls. Be careful not to pour any liquid into the centre pipe and do not fill up past the top of this pipe.

The Vapouriz Tank is the same as above, but is filled from the top (by unscrewing the mouth piece) as opposed to the bottom.

My Vapouriz Tank Kit was working and has stopped working, but the battery button still lights up

If the battery is still working, which it sounds like it is, then you may need a new clearomizer (if you are using a Vapouriz eGo Tank Kit)

...or (if using the Vapouriz Fuse) you'll need a new coil for your clearomizer (the chamber which holds your e-liquid). These usually last between two to eight weeks before they burn out and cease to work.
We recommend you buy a new coil pack for your clearomizer - you can get them here.

My Vapouriz Tank/Fuse Kit is starting to taste a bit burnt

Your clearomizer may have 'burnt out' (see above)

How do I assemble the Vapouriz Tank?

Click here to watch Vapouriz Tank Kit assembly video

Vapouriz Lumina/Evo Kit Instructions/Troubleshooting

If you are experiencing difficulties with your Vapouriz Lumina or Evo Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General Vapouriz Lumina/Evo FAQs

What type of refill can I use to fill up my Vapouriz Lumina or Evo Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

How do I fill up my Vapouriz Lumina or Evo KitClearomizer?

The Vapouriz Evo and Lumina Kits have a 'top fill' clearomizer tank, so you need to unscrew the mouth piece and fill the clearomizer to around half full. Be careful not to pour any liquid into the centre pipe and do not fill up past the top of this pipe.

My Vapouriz Lumina/Evo Kit was working and has stopped working, but the battery button still lights up

If the battery is still working, which it sounds like it is, then you may need a new clearomizer 
 

My Vapouriz Tank/Fuse Kit is starting to taste a bit burnt

Your clearomizer may have 'burnt out' (see above)

 

Vapouriz V Pro Instructions/Troubleshooting

If you are experiencing difficulties with your Vapouriz V Pro Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General Vapouriz V Pro Kit FAQs

How do I turn it on?

With the V Pro Kit you switch the device on/off by holding the minus ('-') button for 5 seconds.

What type of refill can I use to fill up my Vapouriz V Pro Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

How do I fill up my Vapouriz V Pro Clearomizer?

The Vapouriz V Pro has a 'bottom fill' clearomizer tank, so needs to be filled by turning the clearomizer upside down, unscrewing the base and filling down the side walls. Be careful not to pour any liquid into the centre pipe and do not fill up past the top of this pipe.

My Vapouriz V Pro Kit was working and has stopped working, but the battery button still lights up

If the battery is still working, which it sounds like it is, then you may need a new clearomizer (if you are using a Vapouriz eGo Tank Kit)
 
My Vapouriz V Pro Kit is starting to taste a bit burnt

Your clearomizer may have 'burnt out' (see above)

 

VIP Photon Express Questions/Troubleshooting

If you are experiencing difficulties with your VIP Photon Kit, please check our starter kit check list, to see if you can resolve the problem (click here)

General VIP Photon FAQs

How do I turn it on?

To turn the battery on click the button five times quickly (within two seconds). The battery button should blink 3 times and when being pressed it should light up

What type of refill can I use to fill up my VIP Photon Kit?

You can use any one of our e-liquids range, but you cannot use cartomizers.

My Photon E-Cigarette is starting to taste a bit burnt

You may need a new clearomiser. Click here for more information on clearomizer lifespans and what to do when yours has reached the end of its life.

What do the various colours mean on the battery button?

Battery Status:

Battery voltage ≤ 3.5V, Red Led light

3.5Battery voltage3.8V, Blue Led light

Battery voltage ≥ 3.8V, White led light

10 seconds cut-off:

The battery will shut down and the LED will flash 8 times after you hold the button more than 10 seconds

Low voltage warning

When the battery voltage drops below 3.2v, the battery will shut down and the Red LED light will flash 10 times

Over-charger protection:

When the battery voltage reaches 4.15v, the White LED will flash 20 times and the device will stop charging

Short Circuit protection:

When atomizer short circuit happens, the battery will shut down to avoid damage, the White, Blue and Red LED light will flash 3 times together

USB Connection:

When the battery is connected to the USB charger, the LED flashes 3 times and starts charging 

When the battery is removed from USB charger, the LED flashes 3 times which indicates it’s ready to use.

Vype ePen Instructions & Troubleshooting

  • For optimal performance, your Vype ePen should be fully charged before first use. 
  • Open the device by detatching the ePen top from the ePen battery. 
  • Remove the silicone cover on the ePen cap before screwing it onto the ePen battery. Be careful not to over-tighten.
  • Once the ePen cap is securely attached to the ePen battery, place the ePen top back over the ePen cap and push gently to secure.
  • To switch on your ePen, click the double arrow button, or the single arrow button three times in quick succession.
  • To begin vaping, press on of the two buttons and hold it down whilst inhaling.
  • The device has two voltage settings: high and low. Use the double arrow button for more vapour and the single arrow button for less vapour.
  • Pressing both buttons at the same time will not activate the battery and your ePen will not work.
  • Vype ePen will only work with Vype ePen caps. No other tyoe of refill will work.
  • A Vype ePen mouthpiece is supplied so as to keep the mouthpiece from becoming unclean.
  • When not in use, or when putting your ePen in your pocket or bag, it can be locked by clicking the double or single arrow three times in quick succession.

Troubleshooting:

Why is my Vype ePen gurgling?

Your ePen may be gurgling because there is not enough power to heat the liquid in your refill caps. Try fully charging the battery and the problem should go away.

Vype Reload Instructions/Troubleshooting

How do I screw my Vype Reload together to start using?

Twist the reload cartridge onto your Vype reload rechargeable battery. Be careful not to over-tighten it. Once it's secure, it's ready for you to draw on the ecig, much like you would a traditional tobacco cigarette.

Does it need charging when it arrives?

No, both batteries in the pack come fully charged & ready to go!

How do I turn it on/off?

You don't. And you don't need to. Every time you puff, the LED will activate on the end of the ecig, but if you don't use it, it is automatically in a 'dormant' (ie not-turned-on) state.

How many times can I charge my Vype Reload?

Each battery should work for a minimum of 200 charges.

How do I know if my Vype Reload needs recharging?

When the LED light on the end of the device starts flashing, this means it needs recharging.

How often do I need to recharge my Vyoe Reload?

In laboratory testing the Vype rechargeable E-cigarette delivers around 140 puffs per charge.

How do I charge it?

Plug your Vype USB charger into a (turned-on) computer, unscrew the battery device from the cartridge and clip/screw it onto the USB charger. Make sure you do not use any other USB charger to charge your Vype Reload battery devices.

How do I know when it's fully charged?

During charging the LED on the USB charger will be orange. When fully charged this LED will change colour to green. It should take around two hours to fully charge. NB if the LED flashed orange it means the battery is not properly attached to the charger.

How long does a refill cartridge last?

About 250 puffs according to laboratory testing.

How do I know when a cartridge has run out?

It will stop producing vapour (but make sure the battery is charged to be sure)



How long will a battery last before needing to recharge?

Small batteries (eg ones which resemble a traditional cigarette): 2-3 hours with constant use

650mAh = 6-8 hours of use (approx.)

900mAh = 9-11 hours of use (approx.)

1100mAh = 12-14 hours of use (approx.)

1300mAh = 15-16 hours of use (approx.)

How quickly are orders despatched?

All orders placed before 4pm Mon-Fri are despatched same day via Royal Mail First Class delivery service (excludes Bank Holidays)

How Much Does Delivery Within UK Cost?

  • UK Delivery of your e-cigarette order is free with all UK orders over £10.  
  • Orders under £10 will incur a £1.49 charge.
  • UK orders over £39 are sent out via Royal Mail Signed For (free of charge to the customer)
  • Next Day (guaranteed) Delivery - Royal Mail Special Delivery (Next Day by 1pm) - £5.99 (This service is unavailable in certain outlying areas.)
  • Channel Islands, Northern Ireland, Highlands and Islands - Where possible we will despatch orders to offshore locations and the Highlands using Royal Mail 1st Class Post and Royal Mail Special Delivery Services, but please allow a little more time for them to arrive (please note, all of these areas are subject to the same delivery cost terms as our UK delivery terms, as one would expect!)

Do You Deliver to the Channel Islands, Isle of Man/Isle of Wight?

Yes we do.

Same terms apply as to our UK mainland deliveries.

Do you Deliver to European Countries outside of the UK?

Yes we do!

Deliveries to Europe are free with orders over £150, or £7.99 for orders under £150. 

Please allow around 4-6 days for deliveries to non-UK countries.

 

Do You Deliver Outside of the EU?

We do not ship outside of the EU

How Long Does Delivery Take?

Our UK free delivery service will generally mean your order will arrive the day after you place the order as all orders are sent out via Royal Mail First Class delivery (note Royal Mail does not deliver on a Sunday).  - Occasionally this method of delivery can take a little longer so please allow up to 7 working days before contacting our Customer Service team.

If you paid for "Royal Mail Next Day Guaranteed" your order should arrive by 1pm the day after you receive your 'Goods Despatched' email. If you ordered by 4pm on a weekday, therefore, you should receive this email the same day and your order should arrive the next working day.

If you paid for "Next Day Saturday Guaranteed, as long as you ordered by 4pm the Friday it should arrive by 1pm the next day.

My Order Hasn't Arrived Yet

If your order has not arrived within three working days of despatch (note: usually orders arrive well before this, but if you contact us before this time, we will be unable to offer anything by way of help), we recommend first checking the email account your Electric Tobacconist account is registered with. Any updates in status will be sent via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team on help@electrictobacconist.co.uk and we will follow up the progress of your delivery. Within office hours we will always endeavour to get back to you within a couple of hours. Out of office hours, it's best to email us and we still aim to get back to you within 15 hours. 
 
 
If your order has still not arrived after seven days of ordering:
 
1. Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
 
2. Please note we use discreetly packaged, usually white, board-backed envelopes, so it may in fact have arrived without you having noticed it!
 
3. If you've checked points 1 & 2 and seven days have passed, click here to be taken to our contact form, let us know and we will get the issue sorted as a matter of urgency. We despatch fast and after that it's in the hands of Royal Mail, but seven days is too long for anyone to wait for their ecig products.

What does the packaging look like?

We send 90% orders out in white, discreetly-packaged envelopes with just the "E" of our company logo in the bottom corner. There is no reference to the contents of our packages anywhere on the outside.

Note: For some larger orders we use brown boxes (again, with the "E" of our company logo) in the bottom corner.

How should I store my e-liquid?

First and most importantly - store your e-liquid away from children and pets.

The safety cap must be kept on at all times when not your e-liquid using, too.

In terms of keeping your e-liquid fresh, it's best to store it in a cool, dry (preferably quite dark) room. Make sure it has little exposure to direct sunlight, too, as this will affect its flavour in a negative way.


 

E-Liquid Certifications

Apollo E-Liquid:

Our Apollo e-liquid range is mixed and bottled in California, USA at the Apollo Future Technologies HQ.

Jac Vapour E-Liquid:

The Jac Vapour premium e-liquid range is made in the UK with pharmaceutical-grade nicotine. Jac Vapour is an ECITA registered company, so all e-liquids in its range are regularly independently quality tested at the request of this UK trade body.

TABlites E-Liquid:

All the ingredients in TABlites e-liquid are either pharmaceutical- or food-grade. They are stringently quality controlled at the TABlites Headquarters (UK) and are regularly tested by independent parties at the request of ECITA (Electronic Cigarette Industry Trade Association).

VIP E-Liquid:

Along with TABlites, VIP is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapestick:

All Vapestick e-liquid is made in the UK. Vapestick is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapourlites E-Liquid:

All Vapourlites e-liquid is made in the UK with pharmaceutical-grade nicotine. Vapouriz is an ECITA registered company, so all e-liquids are regularly independently quality tested at the request of this UK trade body.

Vapouriz:

All Vapouriz e-liquid is made in the UK with pharmaceutical-grade nicotine.

How long does an e-liquid bottle last?

Most of our e-liquids currently come in 10ml capacity bottles. A 10ml e-liquid bottle is supposed to translate as about a week's supply to a smoker who smokes around 15 cigarettes a day. E-liquid timespan, or the equivalent number of cigarettes an e-liquid bottle can offer greatly depends on the temperature at which your liquid is heated, as well as the brand of liquid you are using, but we estimate that as a rule of thumb, you should get around 1000 puffs from a 10ml bottle.

Which products are compatible with E-Liquid?

You can use any e-liquid in our range with any compatible e-liquid starter kit. 

To view our e-liquid starter kit range, click here

What is the shelf-life of e-liquid?

E-liquid is generally accepted to have around a two-year sell-by date. This is if kept away from direct sunlight in a cool, dry place. During this time, your e-liquid may oxidise slightly, causing it to change colour, but this is not thought to affect the flavour within this two year period. 



Warranty on clearomizers, cartomizers, disposable e-cigarettes & e-liquid

Cartomizers, clearomizers disposable e-cigarettes and e-liquid are consumable products and not covered by our regular warranty due to the consumable nature of these products, and for health and hygiene purposes. 

Clearomizers Warranty:

Clearomizers are covered by a strict 7-Day warranty from the day of order date as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.

Disposable E-Cigarette Warranty:

Disposable units are covered by a 7 day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: Our puff counts are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.

Cartomizers Warranty: 

Cartomizers sold by The Electric Tobacconist are orally consumable items and are not covered by a warranty.  However, if deemed to be faulty we may replace them at our discretion if contacted within 7 days of order date. Please note: the majority of seemingly faulty cartomizers are in fact related to the battery not being powerful enough to heat the liquid inside the cartomizer (ie the battery has lost power overtime and probably needs replacing). This in turn gives the impression that the cartomizer is empty. It can also create an 'undercooked' vapour flavour which may be very different from what you are used to.

 

Most brands recommend you change your battery every 2-3 months. If you think you may need a new battery, you can find them here.

 

Before sending anything back to us, please read here for our Returns Conditions 

Warranty on hardware (batteries/starter kits)

Experiencing problems with your battery? Click here for troubleshooting

Please note, e-cigarette kits are made up of various parts, some of which are covered by longer warranties than others due to the consumable nature of some (including, but not limited to batteries & clearomizers).

• E-Cig Battery Warranty:
Our warranty on batteries is 60 days from order date. However, problems with E-liquid Starter Kits are often not connected to a battery fault. Click here for our troubleshooting page.

• Accidental Damage Battery Warranty Exclusion:

Your warranty will not cover you for accidental damage. This includes any damage to battery in general from it being dropped or knocked against anything. Also general wear and tear is not covered, so if you keep the battery or kit in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.

If you believe your battery is faulty (and your product falls within the 60 day warranty period) please email us at help@electrictobacconist.co.uk and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.

If there turns out to be an unfixable fault with the battery, we'll just send you a new one (please note, in most cases we will require you to return the faulty one) or offer a full refund if you prefer. Please note: This warranty is void if the unit has become damaged due to accidental damage as detailed above.    

• E-Cig Charger Warranty:
Any faults with chargers are covered by our 12 month warranty period, starting from the date of order. Email us at help@electrictobacconist.co.uk and we'll send out our freepost returns address for you to return the item. We'll then send out a replacement (or offer a full refund, if you prefer)

• Clearomizer Warranty:
Clearomizers are covered by a strict 7-Day warranty from the day of receipt as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.

• Disposable E-Cigarette Warranty:
Disposable units are covered by a 7 day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: Our puff counts are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.

Before sending anything back to us, please read here for our Returns Conditions

Batteries Lifespan

All e-cigarette batteries are consumable and have an approximate lifespan is around 2-3 months subject to user care. If your battery is more than a couple of months old it may need replacing.

However, before looking into buying a replacement, you can try the following:

Check that the threads of the battery and USB charger are clean. Fluff or a build-up of dirt on the threads will prevent a proper connection and may also damage battery cells. You should regularly clean the battery thread by wiping it with a tissue.

If an e-cigarette battery is stored in a fully discharged state it will often fail to recharge. Storing or placing an e-cig battery next to magnetised objects such as keys or sat navs, e-readers and mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.

I want to return an item

Returning Non-Faulty Items:

Changed your mind? If you placed the order within the last 30 days it's no problem, just email us at help@electrictobacconist.co.uk and we will send you returns instructions (but please read the terms below before doing so)

 - Product returns are free of charge if seeking a credit note or exchange.

 - If seeking a refund on unwanted items, we will send you a freepost returns address to use, but please note that a flat £2 return shipping and processing fee will be deducted from the refund total.

 

 - Unfortunately we cannot accept undamaged returns if the packaging has been opened (by this, we mean the inner packaging, not the envelope).

If you placed your order more than 30 days ago, we cannot accept returns, but email us and depending on the circumstances we may be able to offer a replacement as opposed to a refund: help@electrictobacconist.co.uk

Returning Faulty Items:

Got a fault with an item? We'll get it sorted quickly, but please click here first

 

I ordered the wrong item

If you decide you do not want the item you have ordered and you have not opened the packaging (ie the product packaging, it's no problem if you have opened the envelope it came in!) we'll be happy to exchange . Please click here to be taken to our contact form, let us know and tell us if you'd like an alternative item (to the same or less value), or a refund. We will then respond with our returns address. Easy.

Please note, cooling off period is 30 days, so we cannot accept returns after 30 days of the order date.

Items broken on arrival

We take extra care when packing and packaging orders, so this is rare, but it can happen. If it does, email us at help@electrictobacconist.co.uk stating the item(s) that are damaged and we'll get it sorted as a matter of urgency. We have a freepost returns address which you may be required to send us back any faulty goods, but in many cases we'll just send out replacements so that you don't have to wait. 

 

Missing items in my delivery

We double check all orders at our warehouse before they go out, so this is rare, but it can happen. If it does, email us at help@electrictobacconist.co.uk stating the item(s) that are missing from your delivery and we'll get it sorted as a matter of urgency.

Can I order over the phone?

Unfortunately, to protect your security interests, we cannot take orders over the phone

Can I pay with Paypal?

Yes. The Electric Tobacconist does accept payments through Paypal. However, please be sure to check your delivery address in the settings of your Paypal account before you proceed with your purchase of e-cigarettes from us.

Are my card details safe?

Security is a top priority at The Electric Tobacconist®. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (like your credit card number), that information is processed by Sage Payment Solutions and is backed by 128 bit Secure Socket Layer (SSL) technology for reliable transaction encryption and fraud prevention.

How can I get in touch with the Customer Care Team?

At The Electric Tobacconist® we aim to make your e-cigarette shopping as easy as possible, but for some queries you may need some help. This is why we have developed our Help Desk area.


We hope that this section will provide you with the answers you are looking for but if you need to contact us, we offer a 5 day a week email support service (as well as a limited weekend support service for non-technical issues). If you want to get in touch with us, simply click on the "contact us" link at the foot of this page. We will let you know your query has been received and will respond an answer as soon as we can.

Online is what we do best at The Electric Tobacconist® so we handle customer care enquiries mainly by email. We don’t have a call centre, so we’re not set up for a high volume of telephone calls – however, once we’ve received your enquiry we’re always happy to give you a call if we feel that’s the best way to resolve your query.

Be sure to include as much information as possible in your email so we can get back to you as soon as possible.

Are e-cigarettes safe?

Are E-cigarettes safe?

At The Electric Tobacconist® we want to offer smokers an alternative. So a more appropriate question should be: Are electronic cigarettes safer than traditional cigarettes?

Well, we are not scientists or field experts, so we'll pass you over to some people who are, in order to answer that question:

"The current best estimate is that e-cigarettes are around 95% less harmful than smoking" Public Health England

"The electronic cigarette is up to 1,400 times safer than the leading brand of cigarettes"  Prof. Michael Siegel, MD, Boston University 


• “If all the smokers in Britain stopped smoking cigarettes and started smoking e-cigarettes we would save 5 million deaths in people who are alive today. It’s a massive potential public health prize.” Prof John Britton, Chair, Tobacco Advisory Group, Royal College of Physicians

• "E-cigarettes are cigarette substitutes. If they can take nicotine market share from cigarettes, and that is the big question, they will improve smoker and population health." Dr. Murray Laugesen 2009-04-30, Health New Zealand, RuyanR E-cigarette Bench-top tests, Poster 5-11, Society for Research on Nicotine and Tobacco (SRNT) Dublin

Quotes source: World Vaping Day Website

How do E-cigarettes work?

E-cigarettes are battery-powered and contain varying levels of liquid nicotine (The Electric Tobacconist® stocks levels from very high, to very low and even zero nicotine). As you inhale on the e-cigarette (often at the same time as pressing an activation button), the nicotine is drawn into an atomizing chamber, where it is heated and turned into a vapour. The vapour is inhaled just as it is with a traditional cigarette.

Which brand is right for me?

The Electric Tobacconist® stocks brands for all requirements. Look at the filter on the left hand side of the category pages and this will help you filter search results – eg by price, by e-cigarette tip colour, by ‘filter’ colour, by strength of nicotine, or by price.

You can also read audited reviews of all our brands here

Will an e-cigarette help me quit smoking?

Yes and no. An e-cigarette contains nicotine, so it will not cure your nicotine addiction. However, you are able to regulate and control your nicotine levels with electronic cigarettes, so many people gradually reduce their nicotine intake by choosing weaker strengths, and this can be effective since the lowest level of nicotine is 0% (ie zero nicotine). This, combined with the fact that e-cigarettes will enable you to break certain cycles associated with smoking (eg having to go to the same spot outside your office to puff away every break time), mean that there is a good chance you will be able to move away from smoking altogether. Note: this is only an opinion from The Electric Tobacconist®. It is not scientifically proven. 

Where's a good place to start with ecigs?

You have two options: you can either try a disposable e-cigarette to see what you think (these are ready-assembled and ready to smoke), or you can buy a starter kit, which is more cost effective.

If you buy a disposable e-cigarette, after it has run out you will either need to buy another, or you can move onto a starter kit.

If you buy an e-cigarette starter kit first time, you then only need to buy refills (cartomizers or e-liquid) until your starter kit battery runs out – the length of time the initial battery lasts depends on the brand, but as a rule of thumb it’s around three to six months.

Besides health, what are the other benefits to ecigs?

  •        They are up to 80% cheaper than buying cigarettes
  •      You can use them anywhere (especially those with non-red tips which are less likely to be confused with cigarettes)
  •        You won’t smell of tobacco (Note: if you like smelling of tobacco, this isn’t a benefit!)
  •        They don’t turn your fingers yellow
  •      You can buy them online. Unlike cigarettes, it's usually cheaper to buy e-cigarettes via the internet, so shop away!

How do you calculate "cigarette equivalents"?

Cigarette equivalents is our way of helping the former smoker calculate how many equivalents of cigarettes they will get for their money. At the time of writing these estimates are all guided by the manufacturers of each brand, and these, on the whole are based on one traditional cigarette lasting 10 puffs (aka drags or draws). If an e-cigarette starter pack says it contains up to the equivalent of 200 traditional cigarettes (or words to that effect), then what it usually means is that you can get an average of 2000 puffs from the kit.

E-Cigarettes Vs. Tobacco Cigarettes (Infographic)

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If you have checked all our help desk pages and are still having trouble with something...

Click here to be taken to our contact form and our customer service team will do their best to help